Delivery Policy

Processing Time

All orders are processed within 7 business days. Processing time may vary based on order complexity, material availability, and production workload. Custom or bulk orders may require additional processing time.

Shipping & Delivery Methods

We offer the following delivery options:

Local Pickup: Clients will be notified when their order is ready for collection.
Local Delivery: Available for an additional fee within Castries and Gros Islet.

Shipping Rates & Fees

Shipping costs are based on destination. The final shipping fee will be displayed on the invoice.

Delivery Time Estimates

Local Pickup: Ready within 7 business days after processing.
Local Delivery: Typically within 7 business days.

Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances.

Order Tracking

Is not available at this time.

Order Delays

If an order is delayed, we will contact you via email/phone.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us immediately with photos of the issue. We will assess the situation and provide a replacement where applicable.

Returns & Refunds

Due to the custom nature of our products, we generally do not accept returns. However, if there is an issue with your order, please reach out, and we will work towards a resolution.

For more information, reach out to our customer service team at email: [email protected] or phone number: 1 (758) 519-8070.

Real 3D Printing

5.0

Based on 60 reviews

review us on

Xavier Ribot

21:47 24 Jan 25

Was stock with my gate opener and was not able to get the part ...Ask 3 D solution to do a temporary part in 3 D ...2 months later my part still not arrived and my temporary part persisting ...So glad ...Thanks again !

Timothy Felicien

22:58 23 Jan 25

RECOVERING OF HEADPHONES WAS DONE EXCELLENT FULLY RECOMMENDED FOR RESTORATION

Aretha Auguste

07:59 31 Dec 24

Exceptional Service and Outstanding Results!I recently worked with Real 3D Solutions on a 3D rendering and video for my new café concept, and I am absolutely thrilled with the results! The finished product was remarkable, truly capturing the essence of my vision and bringing it to life with stunning clarity.The team's attention to detail, creativity, and technical expertise were evident in every aspect of the project. They were highly responsive, making refinements in record time and ensuring that the final result exceeded my expectations.Real 3D Solutions made the process seamless, and their professionalism was unparalleled. I highly recommend their services to anyone looking for top-quality 3D design and visualization.Thank you, Real 3D Solutions, for turning my dream into a tangible visual reality! Amazing A

surewinner james

13:24 26 Nov 24

Key works perfectly. Customer service was top tier.

Kent Constable

02:37 19 Sep 24

After an extensive search across various hardware stores, I was delighted to be referred to Real 3D Solutions by a friend. The service I received was exceptional, characterized by friendliness and efficiency. I have successfully installed my shower door using the hinges provided by them. The product exhibits impressive durability and precise craftsmanship, staying true to the original specifications. The photo attached is the original item I searched for... thank you guys

Shani Joseph

23:47 16 Sep 24

They were able to get us small fixtures for our vehiclular parts which saved us alot of money of we had to go the typical route of replacing the entire part. We appreciated the wonderful service and have definitely been recommending them to others.

Karel Boxill

16:52 09 Sep 24

Very good customer service. Technicians are knowledgeable about their productsAlso, the follow up service is excellent.

Daria Ernest

13:48 31 Aug 24

The team at Real 3D Solutions have done an incredible job in customizing some products which includes keyrings, pins and croc accessories. The finished product is impeccable. I have also used them to manufacture some window pieces which were no longer available in St. Lucia. The customer service I have experienced is also a great factor in continuing business with this company.

Greg Benjamin

10:30 18 Jul 24

Friendly, professional, helpful staff (ALL). Making sure I was happy with the service and product. I was blown away when I received my items.

Roxanne Mathurin

14:27 22 May 24

The bottle caps on our bottles are uniquely made and we are thankfully to Real 3D Printing for making it happen on such short notice sometimes. He even engraved it with VA for Vegan Avenue. We are eternally gratefully. Our clients love them and so do we at Vegan Avenue.A heartfelt thank you from Vegan Avenue!

Mikel Emmanuel

14:13 24 Apr 24

Real 3D Solutions' effortless order processing and regular status updates made my experience a breeze. Their user-friendly system and proactive communication set a high standard for customer service. I highly recommend them to anyone seeking a seamless and reliable 3D solution provider. GOOD COMPETITION!!

Gregory Joseph

20:24 18 Apr 24

Very responsive and helpful throughout the entire process - from concept to execution. I ordered a few keychains and am very pleased with the outcome. Looking forward to creating more in the future.

Damian McGowan

19:08 09 Apr 24

Fast, Reliable and Quality workmanship. I had the pleasure of doing business with Real 3D on April 2nd where they created 2 eyeglass temple tighteners which now allow my glasses to sit comfortably on my face, as my eye care provider was not able to assist. On April 3, Real 3D again delivered as promised as thry created my left front bumper lower grill cover/hook cap which fell out some months ago and would take me months to get here if I ordered it online. Those guys are awesome. Thank you very much. I highly recommend. Keep up the great work 👍 👏 💪 👌

Youth Economy

16:26 05 Apr 24

A tiny piece of plastic broke on my tripod, and I was ready to go buy a new tripod. But R3D pulled through in short order, stayed in touch all the way through the process, and were very reasonably priced!

Shernell Lionel

15:04 27 Feb 24

Great service !! product did not disappoint .I am a customer for life!!

Beverly James

12:50 27 Feb 24

The work done surpassed my expectations and the after sale service is very engaging and professional

Earl Athill

17:00 26 Feb 24

These guys are miracle workers.. they have fabricated and produced intricate automotive parts from high quality materials.. so far they are durable and working perfectly. Friendly team, knowledgeable team… show them what you want and they will produce it…

kerine narc

13:09 05 Feb 24

Excellent customer service. Super friendly staff. Went above and beyond to assist me

Julian Charles

02:47 23 Jan 24

I was very satisfied with the professionalism exibited throughout the service period, as well as the finish product. Definitely highly recommend the service.

Tershel Parsad

15:41 16 Nov 23

I have used them a couple of times for cookie cutters and I haven't been disappointed. Great customer service, very helpful and good quality products. Will definitely continue to support!

Annicia Pierre

22:06 23 Oct 23

Imagine having to relay on a small blender for my small business and it broke 😒The frustration of ordering a new one ,but most importantly the time in which it would arrive ...headache .Thank goodness 3D Printing understood my concerns and acted promptly with a new part for my blender .I'm totally a satisfied customer . Thank you 😊

Rachel

19:32 14 Sep 23

When my vehicle key fob broke, leaving me with only one key, the stress was overwhelming. Someone recommended R3D Printing for a temporary fix. I then recalled their impressive products from an expo years ago and decided to contact them. I was not disappointed! Their professionalism, customer service, and attention to detail were outstanding. They transformed my item specifications into a fantastic final product. Their dedication to customer satisfaction is commendable. If you need a replacement part or have an idea you want to bring to life, don't hesitate to contact them – you won't be disappointed!

Marie Jacob

14:29 16 Aug 23

Used their services on four different occasions. The cookie cutters were made to specifications and the replacement part for key forbe housing was better than the original. Very good customer service and follow up

Lov3ly MakeUp Artistry

01:25 31 Jul 23

Very satisfied with the customer service, after sales service and product I purchased.

Clint Mason

22:18 28 Jul 23

Very good customer service.Reliable and effective. 👌🏽

Deja John

13:26 08 May 23

Needed my rentals car keys covered as every time it fell the keys hub would crack open. 3D printing provided a smooth and efficient service going beyond my expectations with the end result. A shock resistant and flexible covering along with the cars log and allowance for the buttons under a week.

Jasmine Kouly

12:46 28 Feb 23

I am beyond thrilled with these name tags!!! 😫😫😍😍😍😍😍😍😍🥲🥲🥲🥲 I love them so so so so so so so much - they are … LITERALLY PERFECT!Professional, quick, honest - just a pleasure to work with.I’m so glad I chose to do them with you! Thank you for everything. They are so freaking kool! 💛🍍🥂

Denver Duplessis

21:22 17 Feb 23

Very good customer service skills and follow through. My product was repaired to my satisfaction with communication/feedback with me every step of the way. I would highly recommend this company to anyone! Don't knock em till you try em!!!!