Processing Time

All orders are processed within 7 business days. Processing time may vary based on order complexity, material availability, and production workload. Custom or bulk orders may require additional processing time.

Shipping & Delivery Methods

We offer the following delivery options:

• Local Pickup: Clients will be notified when their order is ready for collection.
• Local Delivery: Available for an additional fee within Castries and Gros Islet.

Shipping Rates & Fees

Shipping costs are based on destination. The final shipping fee will be displayed on the invoice.

International Shipping

We currently do not offer international shipping. If applicable, international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Delivery Time Estimates

• Local Pickup: Ready within 7 business days after processing.
• Local Delivery: Typically within 7 business days.

Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances.

Order Tracking

Is not available at this time.

Order Delays

If an order is delayed, we will contact you via email/phone. We will assist in resolving the issue with the shipping carrier.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us immediately with photos of the issue. We will assess the situation and provide a replacement where applicable.

Returns & Refunds

Due to the custom nature of our products, we generally do not accept returns. However, if there is an issue with your order, please reach out, and we will work towards a resolution.

For more information, reach out to our customer service team at email: [email protected] or phone number: 1 (758) 519-8070.