At Real 3D Solutions, we strive to ensure the highest level of customer satisfaction with our products and services. Our refund policy is designed to address any concerns you may have with your purchase in a fair and efficient manner. 

Eligibility for Refunds 

Defective Products: If you receive a product that is defective or does not meet the specifications agreed upon, please notify us within 14 days of receipt. We will either replace the item or issue a full refund upon verification of the defect.

Order Cancellations: If you wish to cancel an order, please do so within 24 hours of placing it. Orders canceled within this timeframe will be eligible for a full refund.

Non-Returnable Items: Customized and personalized items, as well as digital design files, are non-returnable and non-refundable unless they are found to be defective.

Process for Refunds

To request a refund, please follow these steps:

Contact Us: Reach out to our customer service team at email: [email protected] or phone number: 1 (758) 519-8070 with your order number and a detailed description of the issue.

Evaluation: Our team will review your request and may ask for additional information or photographs to verify the claim.

Resolution: Upon approval, we will process your refund within 7-10 business days.

Refunds will be issued to the original payment method used during the purchase.

Additional Information

• Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.
• We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.

Thank you for choosing Real 3D Solutions. We appreciate your business and are committed to providing you with the best possible service.Should you need any further assistance, please do not hesitate to contact us.