At Real 3D Solutions, we are committed to delivering high-quality products and ensuring customer satisfaction. Our return policy is designed to provide clear guidelines for returns and exchanges, ensuring a smooth and hassle-free process for our customers.

Eligibility for Returns

Defective Products: If you receive a defective product or one that does not meet the specifications agreed upon, please notify us within 14 days of receipt. We will arrange for a return and either replace the item or issue a full refund upon verification of the
defect.

Order Discrepancies: If there is an error in your order, such as receiving the wrong item or quantity, please contact us within 7 days of receipt. We will correct the mistake promptly.

Non-Returnable Items: Customized and personalized items, as well as digital design files, are non-returnable unless they are found to be defective.

Conditions for Returns

• Items must be returned in their original condition and packaging.
• Returns must be accompanied by the original receipt or proof of purchase.
• Returns should be initiated within the timeframes specified above.

Return Process

Contact Us: Reach out to our customer service team at [email protected] and phone number: 1 (758) 519-8070 with your order number and a detailed description of the issue.

Return Authorization: Upon review of your request, we will provide you with a return authorization and instructions for returning the item.

Shipping: If the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, the customer is responsible for the shipping costs.

Inspection and Processing

• Once we receive your returned item, it will be inspected to verify the condition and the reason for return.
• If the return is approved, we will process the replacement or refund within 7-10 business days.

Additional Information

• We reserve the right to deny return requests that do not meet the criteria outlined in this policy.
• Items returned without prior authorization may not be accepted.

Thank you for choosing Real 3D Printing. We value your business and are dedicated to providing you with exceptional service.

Should you need any further assistance, please do not hesitate to contact us.